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Information on the Protection of Personal Data

There is important information, please read carefully

Welcome to ProBravo

Update date: 04 May 2024

Privacy Policy

This information explains how we manage the personal data of users of the www.ProBravo.com website and related apps. We comply with EU Regulation 679/2016 ("Regulation") and we want you to know how we use your personal data.

ProBravo services are for those over the age of 18. If it is discovered that you have data from children under 18 without valid parental consent, we reserve the right to interrupt the service and delete the data.

If you continue to browse ProBravo.com or accept our Terms and Conditions and Cookie Policy, it means you also accept this Privacy Policy. By using the ProBravo site and services, you agree to follow these rules and any other applicable legal provisions.

Please read this Privacy Policy and related documents carefully before using the ProBravo site and services. Using our site and services means you accept these terms. For questions or for more information, contact our customer support.

Principles Applicable to the Processing of Personal Data

The Data Controller follows the principles of correctness, lawfulness, transparency, and protection of privacy and rights in the processing of personal data, as required by EU Regulation 679/2016.

Definitions

  • Customer: Natural or legal person seeking the services of Professionals registered on the ProBravo portal. You can search for services anonymously but must register to purchase services, leave reviews, receive updates or communicate with other users
  • Professional: Natural or legal person who professionally offers services on the ProBravo portal and has access to dedicated services after registration.
  • Reviewer: Site user who wishes to publish a review.

Data Necessary for Customer Registration

  • Name and surname
  • E-mail address

Data Necessary for Professional Registration

  • Name and surname
  • Business address
  • E-mail address
  • Company name
  • Profession
  • VAT number
  • Address, City, Country

Data Necessary for Reviewer Registration

  • Name and surname
  • E-mail address

Data Necessary for the Purchase of Services from the Customer

  • Name and surname / Company name (if companies)
  • Address, City, Country
  • VAT number/tax code
  • PEC/SDI (for electronic invoicing)

Data Necessary to send messages to the Professional as an unregistered Customer

  • Name and surname
  • E-mail address

Data necessary for writing reviews as an unregistered customer

  • Name and surname
  • E-mail address

After registration, both Customers and Professionals can update or provide additional non-mandatory personal data. This data may be used for research and/or the provision of professional services.

Purpose, Legal Basis of the Processing and Optional Provision

Users' personal data will be processed for various purposes, always with the consent of the interested party.

Purpose of the Processing

  • A: Allow Customers to purchase Services and contact Professionals.
  • B: Allow Professionals to receive and respond to Service requests.
  • C: Use OpenAI's AI to analyze all the data entered: consistency between Customer requests and Professional profiles, any policy violations and general data management.
  • Q: Enable communication between Users, both registered and unregistered.
  • E: Allow Customers to post reviews about Professionals.
  • F: Provide sales promotions and industry information via electronic means or direct contact.
  • G: Allow reviewers to publish reviews.

Legal Basis of Processing

  • For purposes A-D, it is based on the need to perform the Contract.
  • For E-G purposes, it is based on the User's consent.

Optional nature of provision

The provision of data is optional but necessary for the use of the services offered:

  • For A-D, consent is optional but essential for the activation of the services.
  • For E, the provision of data to publish reviews can be revoked at any time.
  • For F, you can unsubscribe from commercial promotions at any time.
  • For G, providing data to publish reviews is optional.

To withdraw consent or for other information, Users can contact support at support@probravo.com.

Methods of Processing and Storage of Personal Data

The processing of personal data is carried out in compliance with the Regulation, using both paper and electronic methods, including automated means.

Data Protection

The data collected is protected through physical and digital measures to minimize the risks of unauthorized access, dissemination, loss, or destruction, in accordance with articles 25 and 32 of the Regulation.

Shelf life

  • The data will be kept only for the time necessary to achieve the purposes for which they were collected.

Right of Revocation and Cancellation

  • The interested party can revoke consent to the processing of their personal data at any time by requesting its deletion by email to dpo@probravo.com.
  • In case of cancellation, the data will be removed unless regulatory obligations require further conservation.
  • To prevent fraud, the data of suspended or sanctioned users may be retained for 2 years from the cancellation request.

Conservation Terms Without Request for Deletion

  • Without a specific request for deletion, the data will be kept for a maximum of 10 years from the User's last access.

Recipients of Personal Data

Users' personal data may be accessible to certain subjects or entities, defined according to the rules of the Data Protection Regulation (GDPR).

Responsible and Authorized for Processing

  • The data may be managed by subjects appointed as Data Controllers pursuant to Article 28 of the GDPR, or by authorized personnel pursuant to Article 29.

Sharing with Partners and Third Parties

  • To provide specific services, the data may be shared with external collaborators or companies that use ProBravo services, such as Professionals registered on the ProBravo portal or other partner companies. These are considered independent data controllers.
  • The Owner does not assume responsibility for the data processing carried out by these third parties nor for the content and compliance with the privacy regulations of external sites.

Sharing Examples

  • With Professionals registered on the ProBravo portal, to allow interaction between Customer and Professional.
  • With service companies responsible for managing data on behalf of the Owner, such as sending notifications, email verifications, statistical analysis, marketing and IT support.
  • With payment service providers and financial institutions, for the management of transactions and the prevention of fraud, without sharing the User's payment data.
  • With commercial partners, for marketing activities, only with the prior consent of the User.

Restrictions on Communication

  • Personal data will not be disclosed to third parties, except in the case of legal or regulatory obligations that require such sharing.

Transfer of Data to Third Countries or International Organizations

The personal data used on ProBravo.com may be transferred outside the national territory, exclusively to provide the services requested by Users and in compliance with the rules of the Regulation.

Transfer of Data outside the EEA

  • Some personal data may be transferred to recipients located outside the European Economic Area (EEA), ensuring that such transfer complies with the provisions of the Regulation.

Legal Basis for Data Processing

  • Data processing is based on various legal needs, which include the response to User requests, the fulfillment of legal obligations by THINKITTECH LTD, the explicit consent of the User, or the pursuit of a legitimate interest by part of THINKITTECH LTD or third parties.

ProBravo.com Activities

ProBravo.com facilitates the search for services by Users and allows companies or professionals to offer their services to End Users.

Communication of Data to Third Parties

  • Users' personal data may be managed directly by companies or professionals registered on ProBravo.com or transmitted to third parties who provide similar services, in order to satisfy Users' service requests.
  • The legal basis for the communication of data to third parties for services or commercial purposes is the express consent of the User.

Navigation Data Collection

When you browse ProBravo.com, we collect data related to your use of the site and app. This includes information such as your IP address, browser type, the URI of your requests, the time of your visit, the method of request to the server, the size of the file received in response, the status code of the response given from the server (success, error, etc.), and other technical details. This data helps us improve our services and ensure the optimal functioning of the Site and App.

Use of Navigation Data

  • We use this data for anonymous statistical analysis, to understand which pages Users are most interested in and improve our content.
  • With your consent, we may use this data to send you communications and reminders, such as follow-up requests.

In specific cases, and only at the request of the competent authorities, we may use your browsing data to investigate possible computer crimes.

Data Sharing

ProBravo and THINKITTECH LTD may share data collected from visitors or users of ProBravo.com for a variety of purposes. This may include, but is not limited to, marketing, analytics and research.

Sharing Mode

Data may be shared in any way THINKITTECH LTD deems appropriate, and this decision is solely up to them.

  • Without Prior Notification: Data sharing can occur without prior notification to users or visitors.
  • Communication Channels: Data can be shared through channels selected by THINKITTECH LTD.

This approach allows us to use the personal data collected to continuously improve our services, offer targeted marketing content and conduct in-depth research to develop innovative solutions.

Information on Cookies, Search Engines and Location Data

Cookies

Cookies are used to analyze Internet traffic, facilitate access to the services offered by ProBravo.com and provide relevant advertising. The use of cookies does not involve the transmission or acquisition of personal data, nor is it used to track users. Users can deactivate cookies through a procedure in their browser.

Search Engines

  • Professional performances and customer reviews can be indexed by internal and external search engines.
  • Even if a page is removed from ProBravo.com, its cached copy may remain visible in search results for a time. The management of these results is the responsibility of external search engines, but users can request their removal or updating directly from their respective search engines.

Location Data

If activated, the location detection function allows ProBravo.com to collect and process data on the user's current location, or explicitly declared by the user. This data is processed anonymously and used only to improve the user experience with location-based services. Users can turn location services on or off at any time from their device settings.

Rights of the interested party

Pursuant to articles 15 to 22 of the Regulation, the User has the right to:

  • Obtain confirmation of the existence of personal data concerning him and access such data clearly and easily.
  • Have information on:
    • The origin of the personal data.
    • The purposes and methods of their processing.
    • The legal bases of the processing, including the interests of the Owner or third parties.
    • Recipients of personal data.
    • Possible transfers of data to third countries or international organizations.
    • The period of retention of personal data.
    • Details on automated decision-making, including profiling, if any.
    • Information on the Data Controller, Data Processors, and the DPO (Data Protection Officer).
    • The right to lodge a complaint with a Supervisory Authority.
  • Request the updating, rectification or integration of personal data.
  • Obtain the cancellation, anonymization or blocking of data processed in violation of the law.
  • Request the limitation of the processing of personal data.
  • Request the portability of personal data to another data controller.
  • Revoke consent to the processing of personal data at any time.
  • Obtain certification that the updating, rectification, integration, cancellation, blocking and transformation operations have been notified to those to whom the data were communicated or disseminated, unless impossible or disproportionate effort.
  • Object to the processing of personal data for legitimate reasons.

The exercise of these rights can be carried out through specific communication to the Data Controller at the email address indicated in the Privacy Policy.

Data Controller and Data Protection Officer

To exercise the rights mentioned above or for any questions relating to the processing of personal data, interested parties can contact:

The Data Controller

THINKITTECH LTD
Gregs Buildings
1 Booth Street
Manchester
M2 4AD, Great Manchester (UK)
Email: info@probravo.com

The Data Protection Officer (DPO)

Email: dpo@probravo.com

Changes to the Privacy Policy

This information may be changed over time. Users are advised to periodically visit this section to stay updated on the personal data processing policies adopted by THINKITTECH LTD. In case of significant changes, users will be notified prominently on the site or via email, before the changes become effective.