
Terms and conditions
there is important information, please read carefully
Welcome to ProBravo
Update date: 04 May 2024
This page is dedicated to outlining the terms and conditions that regulate access and use of the services offered through the probravo.com portal. ProBravo uses innovative AI technology, provided by OpenAI, to analyze the requests entered by users in the search bar and to evaluate the skills of the professionals available in the specified area, thus ensuring maximum coherence between the demand and supply of professional services. It is essential that you carefully read and understand the terms and conditions of use set forth herein, along with our Privacy Policy, before using the services provided by ProBravo. Acceptance of the terms and conditions of use represents an unconditional and binding acceptance of all the provisions contained in this document.
ProBravo is committed to providing adequate justification for each professional profile shown or ignored in response to a search, increasing the transparency and relevance of the results provided. Additionally, ProBravo reserves the right to change and update these terms and conditions of use, as well as the Privacy Policy, at its discretion and without notice. It is your responsibility to regularly check for any changes made. Continuing to use ProBravo's services after such changes means you accept the new terms.
Users agree that access to the services offered by ProBravo is subject to compliance with applicable laws and the provisions of this agreement. If you do not accept the terms and conditions of use as specified, you must not use the services offered by ProBravo.
Given the OpenAI AI-driven nature of our services, ProBravo disclaims any liability for any direct or indirect errors resulting from the use of its technologies. The data provided to ProBravo, whether directly or indirectly by users, will remain the property of ProBravo and may be shared without restrictions at any time, without users, whether end customers (private) or suppliers (professionals), being able to make claims.
Preface
ProBravo.com is a platform that leverages advanced AI technologies from OpenAI to offer an innovative web-based service, designed to meet the needs of both customers and professionals. Unlike traditional classifieds or classifieds sites, on ProBravo.com users express their needs through a dedicated search bar. The AI engine analyzes these requests in real time, comparing them with the skills of professionals registered in the area of interest, to ensure a precise and effective match between the demand and supply of professional services.
This direct and efficient approach eliminates the need to publish ads or advertisements, optimizing the search process and offering an immediate response to user needs. The platform acts as a technological bridge that facilitates the meeting between customers and professionals, making direct connection possible without intermediaries and in total transparency.
The innovation of ProBravo.com lies in the ability of its AI engine to provide detailed reasons regarding the presentation or omission of specific professional profiles, thus increasing the relevance of search results and user satisfaction. This process is guided by the principles of clarity and reliability, ensuring that each user can understand the reasons behind the selection of the proposed professionals.
ProBravo.com reserves the right to make changes, temporarily suspend or terminate the services offered, at any time and for any reason, including technical, operational, commercial or legal. These decisions are communicated promptly to users, always maintaining a commitment to transparency and respect for the needs of our community.
The services offered by ProBravo.com are free and aim to simplify access to customized professional solutions by directly connecting users with independent professionals in their geographic areas. It is important to note that ProBravo.com does not assume responsibility for the quality, safety or legality of the work performed, as each professional operates in total independence from the platform. Users are therefore invited to carry out all necessary checks relating to the qualifications and authorizations of professionals, in accordance with applicable regulations.
1. Registration
Registering on ProBravo.com is the first step in accessing a range of advanced features offered by our platform. The registration process is differentiated based on the type of user: customer or professional, ensuring a personalized and optimized user experience.
- Registration as a "customer": Users looking for professional services can explore and search on the platform even without registering. However, registration allows access to advanced features and your own reserved area, making it possible to place orders for the services offered by professionals. The activation of the customer account occurs immediately after verification of the email entered during registration, thus allowing quick and secure access to the platform's services.
- Registration as a “professional”: Professionals wishing to offer their services through ProBravo.com are required to provide complete details, including tax details, to identify the professional activity and allow an accurate evaluation by the ProBravo staff. This process ensures that only qualified and verified professionals are included in our platform. The activation of the professional account is subject to verification and approval by ProBravo staff, a process that can take several days depending on the workload of the secretariat. It is important to note that approval can be rejected without giving any reason, at the discretion of ProBravo staff.
Registration does not require customer users to provide details about their specific needs initially, allowing them the flexibility to freely explore the platform and decide for themselves when and how to specify their needs through targeted searches.
ProBravo maintains rigorous security standards to protect its users' login credentials and personal information. In the event of a password loss, a dedicated recovery feature is provided to ensure that users can easily restore access to their accounts, thus maintaining a high level of security and privacy.
Through these registration and verification processes, ProBravo.com is committed to offering a safe and trustworthy environment, both for customers seeking professional services and for professionals looking to advance their skills.
When registering on ProBravo.com, both users who intend to create a Professional Profile, whether as natural or legal persons, are required to provide all the information requested in the registration form completely and accurately. Failure to provide this information completely will result in the user profile not being forwarded to the evaluation and confirmation phase by ProBravo, which reserves the right to refuse registration requests at its sole discretion.
With profile approval, users can access their account control panel at any time to update their information. Public information provided by a user registered as a professional will be accessible to those who visit the ProBravo.com site and may be indexed by major search engines.
Once registered, the "customer" profile can make service requests on ProBravo.com and access a reserved area that includes request history, personal settings and a variety of tools designed exclusively for customers, in order to optimize the experience on the platform.
The information provided by users through the registration form will be treated with the utmost care, but responsibility for the accuracy of such information remains with the users. The user's last name will not be disclosed publicly or searched on the site. ProBravo AI may be used to improve descriptive content, but it remains your responsibility to review and approve such changes.
Users accept that the information provided may be used to facilitate communication between clients and professionals, through automatic notification services or sending emails. This information can also be processed anonymously and shared with third parties for the improvement of the services offered by ProBravo.
Users undertake not to upload information, content or images to the site that violate the rights of third parties or include images of minors. Furthermore, to send messages to other registered users, it will be necessary to verify the authenticity of the email address provided.
By providing content to ProBravo, you grant us a royalty-free, perpetual, irrevocable, unlimited, transferable, copyright, publishing and database license to use such content. This license extends to the reproduction, adaptation and publication of the information to promote ProBravo.com and its future services. The license ends when you delete your information from the service.
Finally, the registered user grants ProBravo the right to be contacted for promotional and informational purposes and authorizes the publication of posts on social networks regarding services obtained through ProBravo, without time, geographic or platform limitations, helping to show success stories real.
Privacy Policy and Use of Data
By signing up to ProBravo.com and accepting our terms and conditions, you allow ProBravo to collect and use the personal data you provide — such as your email address, first name, last name, company name, home or business address. activity, telephone number and geographic location — in compliance with applicable data protection laws, including the GDPR.
Purpose of Data Processing
- Analysis and Marketing: The data is used to conduct internal analyses, improve services, and develop targeted and personalized marketing strategies, with the aim of offering users experiences that are more in line with their interests.
- Commercial Communications: With your explicit consent, ProBravo may send updates, offers, and information about products or services through email, postal mail, or telephone contact, respecting your preferences and providing options to unsubscribe .
- Responsible Sharing with Third Parties: The data may be shared with selected and reliable partners only for purposes related to the provision of the services requested by the user or for authorized marketing initiatives, ensuring maximum protection of privacy and security of personal data in line with the consent provided by the user.
Commitment to Data Protection
ProBravo places the security and protection of personal data as its top priority, adopting advanced technical and organizational measures to safeguard data from unauthorized access, alteration, disclosure or undue destruction.
User Rights
The user can access their personal data, request rectification, cancellation, or limitation of processing, and oppose their use for legitimate reasons at any time and without costs. To exercise these rights, you can contact ProBravo via the specified communication channels.The choice to oppose the use of your data will make it impossible to continue using ProBravo.com, since the platform relies on the processing of such data to provide its services, including automated ones and those based on artificial intelligence. ProBravo.
By accepting the terms and conditions and providing your information, you accept the practices described in this privacy policy. ProBravo is committed to a high level of transparency and collaboration, ensuring that data processing always occurs in compliance with user rights and current regulations.
1.1 Professional Registration in ProBravium mode (ProBravo Freemium)
The ProBravium mode on ProBravo.com offers professionals the unique opportunity to sign up for free and create an indexed and public profile to promote their services effectively.
Free Registration:
- Profile Creation: Professionals can register at no cost on ProBravo.com, creating a complete and detailed profile that will be made public and indexed on the site, making their skills and services offered visible to potential clients.
- AI Evaluation: The professional's profile will be evaluated by ProBravo's AI, ensuring accurate digital indexing. This process allows ProBravo's AI engine to optimally associate the services offered with the searches carried out by users on the platform.
Receiving Requests:
Visibility in the Area of Expertise: ProBravium profiles will be made visible to customers based on their geographical location, ensuring that service requests are relevant and close.Immediate Notifications: Professionals will be notified promptly as soon as a service is purchased by a customer in their geographic area.
Limitations and Guidelines:
Communications Management: The professional's contact details will not be directly accessible via the platform. All communications will be managed by ProBravo.com to maintain a history of interactions, which can be used by customers and professionals in case of disputes.- Moderation of Interactions: ProBravo reserves the right to monitor and moderate interactions between customers and professionals to ensure the quality and safety of the service offered.
- Payment Process: There are no additional fees applied when paying for services through ProBravo.com. The cost of the transaction will depend on the payment platform used, and the payment will be forwarded immediately to the professional's PayPal account.
- PayPal Support: In case the professional does not have a PayPal account, the ProBravo.com team will offer support to facilitate the implementation of the service.
ProBravium mode is designed to provide professionals with a platform with no sign-up costs, enabling the use of basic services and promoting a collaborative and accessible work environment.
1.2 Professional Registration in ProBravo mode
ProBravo Mode on ProBravo.com represents an evolution of ProBravium Mode, offering professionals the opportunity to sign up for a monthly or annual subscription that includes all the benefits of ProBravium, plus exclusive and advanced ProBravo AI-powered services, such as detailed statistics and the ProBravo badge.
Advanced Interaction and Statistics
- Advanced Statistics: ProBravo professionals have access to detailed monitoring of searches carried out by users in their area of interest. Thanks to ProBravo's AI, they will receive advice on how to adapt their offer to market needs, suggestions on expanding their skills and experiences.
- Customer Evaluation: The ProBravo network offers advanced tools for evaluating the quality of customers, minimizing the risks of interactions with customers considered problematic, and therefore optimizing the chances of professional success.
Technical Assistance
- Technical Support: ProBravo profile holders are entitled to priority technical assistance to resolve any problems related to the use of the ProBravo.com portal.
- Dispute Management: In the event of a dispute relating to a purchased service, ProBravo professionals can rely on ProBravo's assistance in collecting and managing the relevant information. It is important to underline that ProBravo facilitates the process, but does not guarantee the outcome of the dispute, taking no direct or indirect responsibility.
Upgrade/Downgrade
- Subscription Flexibility: Activation of the ProBravo profile is immediate and allows access to dedicated features as soon as the subscription is completed. The profile remains active until the monthly subscription is maintained. Upon expiration, in the absence of renewal, the profile automatically returns to the ProBravium level, with consequent loss of the exclusive features of the ProBravo profile.
ProBravo mode is ideal for those professionals looking to maximize their visibility and business opportunities on ProBravo.com, making the most of the potential of artificial intelligence and advanced services offered by the platform.
1.3 Professional Registration in ProBravo+ mode
The ProBravo+ mode on ProBravo.com is the pinnacle of the subscription offering, designed for professionals who aspire to the highest level of visibility and access to unique services. This multi-year or perpetual subscription includes all the benefits of ProBravo Mode, plus exclusive, advanced features powered by ProBravo's AI, in-depth statistics, and the prestigious ProBravo+ badge.
Features
- Exclusive Previews: ProBravo+ professionals enjoy early access up to 6 months before the official release to new features of the platform, guaranteeing a significant competitive advantage.
- Feature Exclusivity: Advanced features, especially those supported by ProBravo's AI, are reserved exclusively for ProBravo+ profiles, with the certainty that such tools will never be available at lower levels (ProBravo and ProBravium).
Exclusive Support
- Advanced Technical Assistance: Priority technical assistance is guaranteed to holders of the ProBravo+ profile, ensuring rapid and effective support for every technical need relating to the use of the ProBravo.com portal.
- Innovative Contributions: ProBravo+ owners can directly propose innovative suggestions and ideas for the evolution of the platform. ProBravo will evaluate these proposals at its sole discretion for possible implementation.
- Tailored Customizations: Direct communication with the development team offers the possibility of requesting specific customizations for the platform, analyzed and developed by experts based on feasibility. Any additional development costs will be borne by the applicant.
Accessing ProBravo+
- Confidential Information: ProBravo+ users will have exclusive access to confidential details about the ProBravo project, such as the development roadmap and platform performance, providing valuable insight into its future direction.
- Non-Disclosure Agreement: To access this subscription level, in addition to the subscription fee, you must sign an NDA (Non-Disclosure Agreement) to protect the confidentiality of the information shared.
ProBravo+ membership represents a unique opportunity for professionals to stand out in the marketplace, benefiting from personalized attention and exclusive services that further enhance their presence and success on ProBravo.com.
2. Use of the Site and User Responsibilities
On ProBravo.com, every interaction and content entry, both by "customer" and "professional" users, is analyzed through OpenAI's advanced LLMs (Large Language Models). This approach ensures high quality and relevance of the content available on the platform, as well as promoting a safe and respectful interaction environment for all users.
Input and Management of Information
All users, including professionals, are responsible for entering accurate, complete and up-to-date information. This is essential not only for the correctness and reliability of the platform, but also to ensure smooth and satisfying transactions between users. Inaccurate or misleading information may lead to confusion or dissatisfaction, compromising the integrity of ProBravo.com.
Credential Security
The security of your login credentials is a top priority. Users must take all necessary measures to protect their login information, avoiding unauthorized access to their accounts. In the event of lost or suspected stolen credentials, ProBravo.com offers a password recovery feature to help users securely restore access.
Interaction between Users
ProBravo.com encourages an environment of interaction based on respect and professionalism. All users are encouraged to maintain ethical and constructive behavior in their communications. Aggressive, offensive or any other behavior that may detract from the experience of other users will be addressed with appropriate action, including restrictions or bans from using the platform.
Legal Responsibility
Your use of ProBravo.com must always comply with applicable laws. This includes respecting copyrights, the privacy of other users and avoiding any form of illegal or inappropriate behavior. Users are responsible for their actions within the platform and the legal consequences that may arise from them.The adoption of LLM for the analysis of content posted by both "customer" and "professional" users serves to maintain the quality and security standards of ProBravo.com, ensuring that all interactions and transactions comply with our high standards ethical and legal. This commitment reflects our dedication to creating a safe, reliable and respectful virtual work environment for everyone.
"Customer" users start their search by explaining their need in detail in text form. ProBravo employs high standards of research validation to ensure that content complies with restrictive policies, promoting a safe, respectful and inclusive environment:
- Topic Restrictions: It is prohibited to discuss topics of politics, sexual orientation, religion, ethnicity or present aggressive tones or incitements to violence.
- Terms of Use Compliance: All requests must comply with OpenAI's terms of use, including copyright and user privacy.
- Respect and Civility: A community based on mutual respect is promoted, excluding aggressive or hate speech content.
- Professional and Domestic Context: We accept requests related to professional needs in domestic or work environments, including services such as technical assistance, consultancy, repairs, maintenance and installations.
- Type of Interaction: The platform encourages both individuals and professionals to send requests to find solutions or professional collaborations.
- IT Security: Any attempt at hacking or illegitimate use of the site is prohibited. It is critical to protect sensitive information related to interactions.
- Language: Requests must be in Italian to ensure comprehensibility and effective communication among all users.
- Use of Brands and Products: Mentions of brands and products are permitted if strictly linked to the request and contextualised correctly.
By registering and using the ProBravo.com services, you agree to be solely responsible for the truthfulness, completeness and legitimacy of the data, texts and information provided, both through the registration form and via the reserved area. This responsibility persists even when content is corrected or reviewed by ProBravo's AI. Accordingly, you are entirely responsible for any content you upload, post or transmit through the site.
Despite ProBravo's ongoing commitment to using artificial intelligence to maintain high quality standards across the platform, the user must be aware of the risk of encountering offensive, indecent or objectionable content. ProBravo disclaims any liability for such content, including any inaccuracies, omissions, or damages resulting from the use of content disseminated through the service.
You should carefully evaluate the risks associated with using the information found on ProBravo.com, including the risk of relying on unverified information. Any violation of third party rights or uploading of content contrary to applicable law remains the sole responsibility of the user. If ProBravo.com detects content that does not comply with the Terms and Conditions of Use, we may take actions, such as limiting, suspending or terminating your access to the services and your account, without assuming responsibility for such actions.
You agree to handle any disputes regarding posted content directly with third parties or may request ProBravo to remove it. ProBravo provides an information access platform and is not obligated to monitor or verify content posted by third parties. However, ProBravo reserves the freedom to make changes to the contents of the site to improve the user experience and communication between users.
ProBravo.com assumes no responsibility for the quality or execution of the services offered by professionals. Although the site may contain links to third-party sites, ProBravo does not guarantee the contents of such external sites.
Users' personal data will only be processed on a legal basis, which may include the need to respond to service requests, the fulfillment of legal obligations by THINKITTECH LTD, the user's consent or the pursuit of a legitimate interest by of THINKITTECH LTD or third parties.
ProBravo.com performs the function of connecting users with professionals based on the requests entered. Personal data may be processed directly by ProBravo.com or shared with third parties for service purposes, always based on the user's express consent.
THINKITTECH LTD reserves the right to ban, block and cancel professional or client accounts at any time. In case of violations of the usage policies, any sum already paid for various subscription levels will not be refunded, and the management of historical data remains at the discretion of ProBravo. Any serious violations will be prosecuted legally, and removed users accept this condition without reservation.
3. Change to the General Conditions
Update of the General Conditions
THINKITTECH LTD has complete authority to update, modify or supplement the General Conditions of Use and any related document, including the Privacy Policy, based on its discretion and in response to system developments, regulatory changes or geopolitical situations. Users are invited to periodically check for updates to these General Conditions to stay informed of any changes.
Digital and Telephone Communications
By accepting these General Conditions, the user agrees to receive communications from ProBravo through various channels such as email, WhatsApp, SMS and direct telephone contacts. Such communications may include:- Notifications regarding customer service requests.
- System and platform updates.
- Introduction of new services and features.
- Exclusive offers and promotions on ProBravo services.
- Updates to the Terms and Conditions and Privacy Policy.
- Information on collaborations with partners and promotional initiatives, including those with third-party companies.
Entry into force of the Variations
Changes and updates to ProBravo.com become effective as soon as they are posted on the platform. By continuing to use ProBravo.com after such publications, the user implicitly accepts the changes introduced.
Freedom of Choice
Users who do not agree with the changes made have full freedom to delete their profile through their account settings, thus being able to exercise their choice independently. ProBravo respects each user's decision regarding whether or not to remain on the platform following changes.
Limitation of Liability
ProBravo assumes no responsibility for damages or losses that may arise from updates to the General Conditions or from the use of the platform. Users agree that they use ProBravo.com at their own risk and that they are personally responsible for decisions made based on the information they receive.4. The Services
ProBravo.com offers a series of services designed to facilitate the meeting between supply and demand of professional services. The platform is aimed at two main categories of users: "Clients", who are looking for professional services, and "Professionals", who offer such services.
For Customers
Users registered as Customers on ProBravo.com can:- Personalized Search: Use the platform's search engine to find the Professionals who best meet your specific needs, using ProBravo's artificial intelligence to optimize the results.
- Profile Evaluation: Examine the profiles of the Professionals suggested based on the search carried out, evaluating their skills, reviews and geographical location.
- Selection and Purchase: Choose the desired Professional and proceed with the purchase of the service offered, with the possibility of making payment directly via the platform.
- Feedback: Leave feedback on the Professional's profile following the provision of the service, thus contributing to the transparency and quality of the offer on ProBravo.
For Professionals
Users who register as Professionals on ProBravo.com can:- Request Monitoring: Follow up on requests for services relevant to your area of expertise, evaluating them and deciding whether to accept them.
- Service Management: Manage the requests received, with the possibility of refusing the service and proceeding with returning the amount to the Customer, in compliance with ProBravo policies.
ProBravo.com Goals
ProBravo's intent is to offer a safe and welcoming platform, where both Clients and Professionals can find opportunities for collaboration and professional development. ProBravo is committed to:- Minimize Risks: Adopt security and validation measures to protect users and ensure safe transactions.
- Equal Rights: Ensure that all registered users have equal access to the features and services offered by the platform.
- Quality User Experience: Create an interactive and engaging environment that reflects ProBravo's corporate values and goals.
4. User Conduct Rules
You take responsibility for what you post on ProBravo.com, ensuring that the information is legal and correct. He is responsible for any violation of rights or publication of inappropriate content
Assessments and Controls
The ratings left by users must be based on real experiences and clearly written, avoiding offensive or illegal content. ProBravo.com reserves the right to remove ratings that do not comply with these guidelines.
To maintain a safe and respectful environment, ProBravo.com reviews ratings and content with the help of artificial intelligence (AI) and manual checks. This helps us identify and correct any problems. Remember that posting false or unjustified ratings goes against the platform's rules.
- Post only truthful and appropriate content.
- Your ratings should reflect your true experiences.
- Please avoid posting offensive or illegal comments in your ratings.
- Ratings can be checked by ProBravo's AI or manually by our team to ensure they comply with the rules.
- We actively intervene in the event of complaints about assessments to maintain high standards.
- It is forbidden to manipulate the evaluation system with incorrect behavior.
4.1 Fundamental Rules for Users
Users, both Professionals and Customers, must follow fundamental rules to ensure a safe and respectful environment on ProBravo.com.
- You must be an adult (over 18) to use or sign up for ProBravo.com.
- Do not post false, misleading or defamatory information.
- Avoid impersonating others or creating fake accounts.
- Keep posted content appropriate and respectful.
- Respect the law and the rights of other users.
- Do not use the site to promote illegal or harmful activities.
- Do not transfer your account to any third party without ProBravo's authorization.
- Avoid sending spam or unsolicited commercial messages.
- Do not spread viruses or malware that could harm the site or users.
- Do not collect information about other users without their consent.
Although ProBravo.com does its best to prevent bad behavior, you may still encounter such situations. Your use of the site constitutes your agreement to assume the risk for such exposures.
Report Incorrect Behavior
If you encounter any illegal or offensive behavior, we encourage you to immediately report it to ProBravo.com via our dedicated contact page. We are committed to maintaining a safe and welcoming environment for all.
4.1.1 Customer Responsibilities
We ask customers to use ProBravo.com seriously, entering requests only if they are truly interested in the professionals' services. This helps maintain a high standard of reliability and effectiveness for everyone.
- Search: You can search for specific services through the platform, using the search features to find the right professional.
- Profile Evaluation: After the search, you can evaluate the profiles of the suggested professionals and choose the one that best meets your needs.
- Purchasing the Service: Once you have found the ideal professional, you can proceed with the purchase of the desired service directly on the platform.
- Interaction: After purchase, you have the opportunity to communicate with the professional to facilitate the execution of the service, clarify details or provide further information.
- Acceptance of Refusal: The customer accepts that the service purchased may be rejected by the professional, with the related reimbursement of the costs incurred for the purchase.
ProBravo acts as a link, facilitating contact between you and professionals. However, we are not responsible for the intentions or choices made by users when using the platform. Our goal is to make the experience on ProBravo.com as simple and satisfying as possible for all users.
4.1.2 Responsibilities of the Professional
The professional is required to offer services in a professional manner, aiming to fully satisfy customer requests.
- Skills and Abilities: It is essential to possess all the skills and resources necessary to provide the requested service, guaranteeing the highest quality.
- Professional Commitment: The professional must undertake to respect the agreements established with the client, ensuring a performance that complies with expectations.
- Profile Rating: Customers can leave reviews on the service received. These reviews are important to evaluate the quality of the work performed.
- Compliance with the Rules: If the professional does not comply with the guidelines or minimum requirements for the provision of the service, ProBravo.com reserves the right to remove his profile, upon communication.
Compliance with these standards helps maintain high quality standards on ProBravo.com, ensuring a positive work environment for both customers and professionals. The goal is to offer satisfying and constructive experiences for all users of the platform.
4.2 Deletion of Profile
Users can delete their profile at any time through the settings section of their dashboard.
Consequences of Cancellation:
- Cancellation involves the loss of the current subscription (monthly, annual or perpetual).
- Payments made in advance for monthly or annual subscriptions will be refunded in proportion to the unused period, minus administrative costs.
- For perpetual subscriptions there are no refunds upon cancellation.
- In case of new registration, this will be considered as an initial registration, without recovery of previous historical data.
This procedure grants users the freedom to manage their presence on ProBravo.com, while allowing a clear and transparent exit from the platform.
4.3 Billing and Refunds
Subscriptions and additional services purchased on ProBravo.com generate invoices, issued within 48 hours of purchase or as administrative needs require. Professionals receive invoices via email after the payment is credited to ProBravo's account, which may take time, especially for bank transfer payments. For proforma invoices, send requests to info@probravo.com.
Refund Policy:
- There are no refunds for portions of monthly or annual subscriptions. The refund covers the remaining period until the next renewal.
- Perpetual subscriptions are non-refundable.
- In exceptional cases, ProBravo may evaluate partial refunds, analyzed individually.
- Refund processing fees may apply.
Applicable Regulations:
The ProBravo.com service is primarily aimed at professionals and companies for commercial purposes, such as the acquisition of new customers. Therefore, the Consumer Code does not apply, as users are considered business customers with commercial purposes.
4.4 Exclusion of the Right of Withdrawal
Our subscription service, aimed at users with professional purposes, excludes the right of withdrawal for services already provided, following the regulations of the Consumer Code.
Refund Policy and Flexibility:
Although the law does not oblige refunds for services provided, we are available to evaluate refund requests on an individual basis, demonstrating flexibility in our policy.
Reference Regulations:
- Article 3 of the Consumer Code defines the consumer as a natural person who acts outside the scope of his entrepreneurial or professional activity.
- Article 48 establishes that it is not possible to exercise the right of withdrawal for services that have already been performed.
For further details, consult the Legislative Decree 6 September 2005, n. 206.
4.5 Contact of Professionals with Clients
The professional must organize the time for providing the service after receiving the purchase confirmation from the customer. If the client requests a reassignment of the appointment, the professional must propose new dates and times.
Reorganization due to Impossibility:
- If there are unexpected impediments, the professional must quickly review the affected appointments.
Notice for Additional Details:
- The professional can contact the client to obtain further details on the request.
Sharing of Direct Contacts:
The professional can choose to share or not his direct contacts with the client, assuming full responsibility for this choice. ProBravo does not monitor communications external to the portal and is not responsible for the improper use of shared personal data.
4.6 ProBravo Limitations of Liability
ProBravo offers a platform to connect clients and professionals, but does not intervene directly in the negotiations or in the services provided. The main limitations of liability are listed below:
Responsibility for Published Information:
- You are solely responsible for the information you post on ProBravo.
ProBravo role:
- ProBravo acts as a facilitator to find professionals, without being a party to the agreements.
Control over the Services:
- ProBravo does not verify the veracity of the information nor guarantee the performance of the services.
Quality and Satisfaction:
- ProBravo cannot guarantee the quality of the services or user satisfaction.
Exclusion of Damage:
- ProBravo is not responsible for direct or indirect damages resulting from the use of the site.
ProBravo Commitments:
- Despite our efforts to keep the service active, there may be interruptions beyond our control.
Your use of ProBravo indicates your acceptance of these disclaimers, which are critical to the safe and reliable operation of the platform.
4.7 Customer service
ProBravo provides users with a customer support service for any need or request.
Contact Mode:
- Users can contact support by writing to info@probravo.com or by filling out the form in the Contact section of the site.
- Requests received will be handled based on their arrival date and urgency, determined at ProBravo's discretion.
Respectful Communication:
- It is essential to maintain a respectful tone in all communications with support or other users.
- ProBravo reserves the right to exclude from use of the platform those users who engage in offensive or inappropriate behavior.
Note: Customer support service does not provide telephone contact. Requests will be processed as quickly as possible, respecting the order of arrival and priorities established by ProBravo.
5. Indemnity
By accessing ProBravo and using the services offered, you agree to the Terms and Conditions outlined here.
Responsibility for Information and Content:
- ProBravo serves as an online platform but is not responsible for the accuracy or completeness of the information there.
- The accuracy of information provided by users is not guaranteed by ProBravo, which declines any responsibility for errors or omissions.
- Using the information on the site is at the user's risk, who assumes all responsibility.
Indemnification and Indemnification:
- You agree to defend and indemnify ProBravo from any third party claims arising from improper use of the site or violation of the Terms.
- You will defend ProBravo against liability, losses, damages, costs and attorneys' fees arising from your conduct.
Limitation of Liability:
- ProBravo is not responsible for direct or indirect damages caused by the use of the site.
- Not responsible for service interruptions, data loss or malfunctions.
- Excludes liability for errors, omissions or inaccuracies in the information provided.
Use of the Site:
- Use of the site must comply with applicable laws and the Terms and Conditions.
- The user accepts that use of the site is under his own responsibility.
Changes to the Terms and Conditions:
- ProBravo may change the Terms and Conditions without notice.
- It is your responsibility to check for any updates to the Terms.
6. User privacy
ProBravo respects your privacy and is committed to protecting your personal information. By using the site you accept that the Privacy Policy may change.
Change Notifications:
- Any important changes to the privacy policies will be communicated on the site or via email.
Data Access and Disclosure:
- ProBravo may access, preserve and disclose personal data to provide its services or if required by law.
- The site may use your information to respond to legal proceedings or protect the safety of its users.
Rating Use Rights:
- By giving a rating on ProBravo, you allow the company to freely use it for related services, including by transmitting it to third parties or publishing it.
Data Transfer:
- The data collected can be managed in Italy or abroad, therefore accepting any international transfers of your data.
Management of Your Data:
- From your profile you can view and modify your personal data and manage your communication preferences.
- If you do not approve of ProBravo's data transfer and use practices, we recommend that you do not use the site.
6.1 Privacy Policy
ProBravo processes users' personal data by scrupulously following privacy laws. These practices are explained in our Privacy Policy, which you can find on the site.
Data Sources:
- Professional data published on ProBravo comes from public registers, lists and documents open to the public, managed in compliance with privacy laws.
For Reports:
- If you have any questions or concerns about your data on ProBravo, please feel free to contact us at: info@probravo.com. li>
6.2 Authorization to transfer User Data
ProBravo and THINKITTECH LTD are committed to respecting your privacy. By using the platform, you accept that your data may be collected, used and, in some cases, shared with third parties for commercial purposes.
Right of Revocation:
- Users can withdraw their consent to the use of data at any time. This will not affect activities carried out with the consent given before the revocation.
Data Protection:
We take the security of your data seriously, but remember that no system is completely immune to risk. It is important to read our Privacy Policy to understand how we protect and use your data.
Tip:
- If you have any doubts about the processing of your data, it may be useful to consult a legal expert.
Acceptance of Risk:
By accepting these conditions, you acknowledge that sharing your personal data involves a certain degree of risk.
Read the Privacy Policy:
For a complete understanding of how your data is managed, we encourage you to carefully read our Privacy Policy.
7. Communications
By registering on ProBravo.com, you agree to receive emails useful for using the services of the platform and its partners.
Types of Communications:
- Messages from Professionals: You may receive emails from professionals who match your search criteria to keep you updated on professional opportunities.
- Response to a purchased service: After purchasing a service, you may receive additional details or requests related to the service to facilitate communication with the professional.
- Request for feedback: You may be asked to rate your experience on the platform or the quality of services you received, to help improve ProBravo.
- Notice of receipt of feedback: You will receive confirmations when your feedback has been recorded, promoting transparency and reliability.
- Advertising communications: You may receive offers, promotions or information on the services of ProBravo.com and its partners.
- Other system communications: Technical communications related to the operation of the site, which cannot be deactivated unless you delete your profile.
Preference Management:
You can change your communication preferences through your account settings, except for technical communications necessary for the operation of the site.
8. Paid Services
ProBravo.com offers paid services or subscriptions, with prices expressed in Euros. There may be price changes due to promotions or the introduction of new services.
Changes and Promotions:
- Price changes are effective as soon as they are published on the site during promotional events or the launch of new services.
- ProBravo.com may offer free access to its services for limited or unlimited periods.
Incentives for Professionals:
- ProBravo may offer free or discounted upgrades to distinguished professionals, for limited or unlimited periods.
- Professionals who contribute to the registration of new paying professionals may receive gifts, such as free subscriptions or level promotions.
Currently, there is no financial plan for referral-based incentives.
9. Advertisements
ProBravo.com hosts advertisements according to its own policies and has complete control over the nature, design and display of these advertisements. Advertisements may be edited, replaced or deleted at ProBravo.com's discretion.
Responsibility and Interaction:
- ProBravo.com is not responsible for the contents present on advertisers' sites or external links accessible through advertisements.
- The user is invited to evaluate the truthfulness and reliability of the services or products offered by advertisers.
- It is recommended to take precautions and verify information before taking actions or transactions with advertisers.
Reports and Actions:
- Users are encouraged to report suspicious or non-compliant ads to ProBravo.com.
- ProBravo.com is committed to monitoring ads to ensure compliance with quality guidelines and standards.
- ProBravo.com reserves the right to remove advertisements that do not comply with its policies.
You are encouraged to exercise critical judgment and adopt precautionary measures when interacting with advertisements, in order to protect your interests and ensure safe and enjoyable browsing on ProBravo.com.
10. Intellectual Property Rights
The intellectual property of the "ProBravo" brand and associated web domains belongs exclusively to THINKITTECH LTD. The use of the trademark and domains requires prior written authorization from THINKITTECH LTD.
Ownership and Use of Content:
- THINKITTECH LTD holds all rights to the ProBravo.com site, including texts, images, designs, software, logos and other elements that may be covered by intellectual or industrial property rights.
- Without the approval of THINKITTECH LTD or the rights holders, the user is not authorized to copy, modify, distribute or use in any way the content of the site.
- You must refrain from using protected material available on ProBravo.com for commercial purposes without permission.
These provisions ensure the protection and respect of the intellectual property rights associated with the ProBravo.com site and its contents.
11. Provisions on the Validity of the Terms and Conditions of Use
These Terms and Conditions govern your use of the ProBravo.com website. Users may discontinue use of the site at any time for any reason, with registered users having the option to delete their account through their profile settings.
Cessation of Use:
- ProBravo.com has the right to terminate a user's access to the Site at any time for any reason.
- Cessation of use will be communicated with reasonable notice, through the site or via email to the address provided by the user upon registration.
- In case of termination, the user will lose the right to access and use the site and the services offered.
These provisions ensure that both users and ProBravo.com can manage their relationship flexibly, respecting the established Terms and Conditions.
12. Applicable Law, Jurisdiction and Language of the Contract
Legislation and Interpretation:
The ProBravo.com User Agreement is subject to and interpreted in accordance with Italian and English laws. All matters relating to this Agreement, including disputes or conflicts, shall be governed by the applicable laws of the United Kingdom.
Official language:
The official and prevailing language for the User Agreement and all related communications is Italian. All documents provided by ProBravo.com will be in Italian.
Dispute Resolution:
- In the event of a dispute, the user can appeal to the competent ordinary courts following Italian and English regulations.
- The competent court for any disputes will be the Court of London (UK), determined on the basis of current procedural regulations.
- You are encouraged to consider alternative solutions such as mediation or arbitration before proceeding legally.
- ProBravo.com tries to resolve any disputes amicably, respecting the interests of all parties involved.
You should consult an experienced attorney for specific advice regarding applicable laws and legal procedures in connection with the ProBravo.com User Agreement.
Notes
Pursuant to and for the purposes of articles. 1341 and 1342 et seq. d.c. as well as the articles. 33, 34, 35 and 36 of Legislative Decree 205/2006 of the Civil Code, the User declares to have read and understood and therefore to expressly approve all the Articles: 1 (“Registration”), 2 (“Use of the site and user responsibility”), 3 (“Change to the general conditions), 4 (“Rules of user behavior”), 5 (“Indemnity”), 7 (“User Privacy”), 7 (“Communications”), 8 (“Paid Services”), 9 (“Advertisements”), 10 (“Intellectual property rights”), 11 (“Provisions on the validity of the Terms and Conditions of Use”) e 12 (“Applicable law, jurisdiction and language of the contract”).